Review of The Kensington Wing, Private Maternity Ward at Chelsea and Westminster Hospital

So as you already know I’d decided to have the baby privately. To Americans reading this – this may seem an odd statement, so do please refer to my past post about this. In deciding to have the baby privately in London I had pretty much narrowed down my choices between the Portland Hospital and the Kensington Wing at Chelsea and Westminster. My Consultant would deliver at either.

I read as much info and talked to people who had been at both and for me the Kensington Wing won out due to it’s proximity and that they had a NICU and adult trauma center. I could be moved from private to NHS if an emergency merited. I had friends who’d been in the Kensington Wing, all of whom had a positive experience. Most private maternity wards and hospitals allow you to visit if you’re interested in seeing them before booking – you’ll generally need to call ahead though to book a tour.

When I first decided to go private (vs NHS) I was told to book my private place ASAP. For the Kensington Wing, they only have 16 rooms and can be booked up if you wait too long. They take the booking via your Consultant’s office. Mine delivered at both The Portland and Chelsea Westminster, Kensington Wing. I decided on the Kensington Wing as Chelsea Westminster is close to my home, has emergency care for both babies and mums. Further, I had friends who’d had positive experiences there.

When looking for more info and reviews, while I did find a few on Mumsnet.com I didn’t find as many as I’d like – as an info-mongering mum-to-be, so I decided to help others by writing about my personal experience there.

hallwayWhile we did have a c-section scheduled I ended up going in early for an emergency c-section. If you’d like the delivery details I’ve written of those previously. For this post we’ll continue on to the experience of the Kensington Wing. While vaginal deliveries do occur in the birthing rooms within the Kensington Wing (I’ve heard the birthing pool is lovely!) c-sections are performed outside of the wing in the surgery theater also used by non-private deliveries. You are wheeled on the gurney out of the wing and down the hall and back again. Not a huge deal as you’re generally more focused on baby in/out than who you might meet in the hallway. Further, its not a hall full of people but still worth noting.

When it comes to the rooms in the Kensington Ward itself, and the patient care – I found these to be very good.  Each of the rooms has windows, either facing outside, or the internal atrium and lavender walls. The rooms that face the internal atrium have baths with showers, seem a bit more spacious but require a sleeping cot to be brought in for husbands. The external facing rooms, while narrower – have built in murphy beds for hubs and only a shower not a bath.

I did have a Diva moment and ended up trying out both room types. As long as they aren’t full they are ok with asking for a room change (within reason of course.)

chelsea

When I toured the ward before my stay I had liked the exterior facing rooms because of the sunlight. So, when I arrived on the ward I requested one of these rooms. Living nearby, city streetnoise doesn’t bother me and the windows are fairly thick so while there was some noise I didn’t hear it as I’m used to filtering it out. It was handy having the murphy bed (pull-down bed) for hubs and just having a c-section, the walk-in shower was much easier to navigate. It was a bit cramped for space with my hospital bed, baby bed one side and hubs bed on the other but we managed.

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Layout of the Kensington Wing

Each room also had a chair, a small desk, flat-screen tv and fridge. They’ve replaced the usual tv remote with these mini remotes. I found this annoying as mine would stop working all the time, I’d ring the nurse and they seemed to be aware of the issue already as they’d often bring a larger remote to change or reset the tv then `i’d use my small one again until it would malfunction again. While they do provide meals, each room also has a mini-fridge for snacks or drinks. Mine in my first room wasn’t working. They kindly offered to keep my drinks and yogurt in the staff fridge, and that worked for about a day. I got tired of having to ring for someone to come, then me to ask them to go get a yogurt at 4am. It seemed like a really annoying thing for me to do to them, as if they didn’t have more pressing things to do – so I asked to move rooms, as most at that time were empty.

I decided to try out one of the internal rooms which faces the atrium. They wheeled in my bed while hubs and my Mum trailed with my stuff (and baby of course!) The room was larger, but being in there for just a few minutes I could already hear shouts and sounds echoing through the atrium. While perhaps the volume wasn’t as loud as street noise, for me – it wasn’t one I felt I could easily tune out, so quickly asked to be moved to another external facing room, this one with a working fridge. It was a total Diva moment – my entourage and I moving from room to room to room. Finally I settled in the room next to my original which was a bit disconcerting at first as it was the mirror opposite of my previous room.

In general the food was very good, someone would bring a menu in the morning so you could choose lunch and dinner etc. Having only stayed at hospitals in the US not UK I don’t have much to compare to here but I’d say the food was pretty good.

The midwives and other people there to care for patients in the ward were very kind and proficient. They were available when required but give you privacy and space to recuperate the rest of the time. That was the biggest difference between delivery in the US and UK. In the US it’s almost impossible to sleep in the hospital after delivery. While in the US you in general almost always automatically have a private room – which is not standard in the UK – in the US you are monitored and managed and interfered with on a regular basis.

I didn’t realize there would be this difference until after my first night stay. In the US there are constant noises – calls over the hallway speakers for Drs etc, beeps from machines, patient noises etc. The Kensington Wing was almost silent – only the very occasional faint baby cry.  In the US nurses come to check your blood pressure, blood oxygen etc every couple hours and if you’re sleeping, wake you up to do it. In the Kensington Wing, they tend to leave you alone at night unless you ask for assistance. No waking you up to monitor you, so you actually get to sleep in the hospital! While like the US they did try and get me up and moving soon after the c-section, I didn’t have to do the hallway laps, and breathing machine exercises that were required in the US following a c-section.

Assistance was on hand whenever I needed help for myself or baby. While they don’t have a nursery like in the US, they were available to take the baby for a bit if required, but as my husband was there, and it was so restful (unlike the US) there was no need to send the baby to the nursery or away to catch up on some sleep.

All in all – my experience was good. While the facilities are on-par or average for what’s expected in the US, the quality of care and service was tops for either US or UK. I’d highly recommend the Kensington Wing to other expectant Mums.

Here’s another review of The Kensington Wing

An American Girl in Chelsea – her review of the Kensington Wing and comparison to the Portland Hospital

and if you need more info or contact details of the Kensington Wing they are available on their website.

Feel free to share your experience or questions on the comments below.

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1 Comment

  1. Pingback: Giving birth in the UK vs the US – more different than you might think - Transatlantic Mom

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